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Terms of Service

Home / Terms of Service

Last updated: January 1, 2025

Welcome to JTL Global Logistics. By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Services

JTL provides international logistics, shipping, purchasing agent, and procurement services. Our services include but are not limited to:

  • International parcel and freight shipping from China
  • B2C purchasing agent services (Taobao, 1688, Pinduoduo, JD.com)
  • B2B wholesale sourcing and factory procurement
  • Warehouse storage and order consolidation
  • Package inspection and quality control

2. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating an account or placing orders.

3. Order Process

When you place an order through our service:

  • You authorize us to purchase items on your behalf from Chinese e-commerce platforms
  • Prices are estimates and may vary due to exchange rate fluctuations
  • Final shipping costs are determined by actual weight and dimensions
  • Orders are processed after payment confirmation

4. Pricing & Payment

All prices are quoted in the currency specified at checkout. Our fees include:

  • Product cost — actual price on the source platform
  • Service fee — our procurement and handling charge
  • Shipping cost — based on weight, dimensions, and destination
  • Additional charges — customs duties, taxes (if applicable, payable by customer)

5. Shipping & Delivery

Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier issues, or other factors beyond our control. JTL is not liable for delays caused by such circumstances.

6. Prohibited Items

You may not ship items that are illegal, hazardous, or restricted by the laws of China or the destination country. This includes but is not limited to:

  • Weapons and ammunition
  • Illegal drugs and controlled substances
  • Counterfeit goods
  • Hazardous materials
  • Items restricted by customs regulations

7. Liability Limitations

JTL is not responsible for:

  • Product quality issues from third-party sellers (though we offer inspection services)
  • Customs seizure or delays
  • Losses due to incorrect shipping information provided by the customer
  • Force majeure events (natural disasters, pandemics, etc.)

Our maximum liability for any shipment is limited to the declared value of the goods or the shipping cost paid, whichever is lower.

8. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of JTL Global Logistics and is protected by intellectual property laws.

9. Termination

We reserve the right to suspend or terminate your account if you violate these terms, engage in fraudulent activity, or ship prohibited items.

10. Governing Law

These terms are governed by the laws of the People's Republic of China. Any disputes shall be resolved through negotiation first, and if unresolved, through arbitration in Zhongshan, Guangdong Province.

11. Changes to Terms

We may update these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

12. Contact

For questions about these Terms, please contact: